Refund service donations

If you would like the option of repaying donations if you do not achieve your goal and/or your project does not go ahead, we offer a refund service.

You should realise that there are transaction costs involved in both receiving and refunding donations.

There are 2 options:

1. Payout to Organiser has already taken place -> Refund by Organiser: You pay back the donations yourself. In your Spendenaktion account dashboard, you can view and download a list of donors (name, e-mail address, donation amount). To do so, go to Donations in your dashboard. You can write the donors an e-mail, explaining that the fundraising campaign was not or only partially successful and that you would like to refund their donation and whether they would like to send their bank account details.

Note: This can only be done for donors who have not donated anonymously. If donors have donated anonymously, neither you nor we have their details and you cannot write to them. If you want to keep open the possibility of repaying the donations yourself, we advise you to encourage donors not to donate anonymously in the text of your fundraising campaign.

2. Payout to organiser has not yet taken place -> Refund by Spendenaktion: Refund of donations can be made to all donors - including those who donated anonymously. Our payment service provider Mollie has the bank account details of all donors, including those who donated anonymously.

It is worth noting that there are platform and transaction fees associated with receiving donations and transaction fees associated with refunding donations. Transaction fees depend on the payment method chosen by the donor. Steunactie charges the same transaction fee for refunding donations as is charged for receiving donations. This is a fixed amount of €0.50 (including VAT) per donation plus the variable transaction fees charged by some payment methods. Platform fees are 5% (including VAT). So you pay platform fees once and transaction fees twice because the transaction is carried out twice. See https://spendenaktion.de/rates for an overview. You will receive an invoice for these costs in advance, which must be paid before we can proceed to refund..

It is possible to not have your donations paid out via the weekly payout rounds (so you can use Steunactie's refund service) by disabling the weekly payout at Bank Account in your account, which means that no weekly payouts are made and the money accumulates in your Steunactie account. Should your goal/project still succeed, you can turn on the weekly payout, which means payouts will take place on the first, following Wednesday.